VP, Client Services

Hybrid (DC Metro Area)

Employment Type:

Agency, Creative Project Management, Marketing

Job Number:

Job Description

Mission-driven non-profit seeks exceptional VP of Client Services to lead day-to-day management of corporate partnerships division

TorchLight Hire is seeking a VP of Client Services to join a growing global non-profit located in Washington, DC. This role will be responsible for managing a large portfolio of corporate clients.  They will provide daily account management to include the fulfillment of all partnership and sponsorship benefits for all corporate clients.  Qualified candidates will have 8+ years of account management/client service experience and a proven track record of managing complex client relationships.  This role also requires proven experience leading an internal team.

Qualified applicants are preferably located in the Washington, D.C., or Baltimore areas. However, fully remote candidates are encouraged to apply. U.S. citizenship or a permanent residency card in the U.S. is required to be an eligible candidate for this opportunity.

Full-time, direct hire role, 40-hours per week, hybrid work environment with flexible work from home options

Role responsibilities:

  • Create and execute an account management strategy and establish relevant KPI’s for success
  • Provide relationship management support and serve as key point of contact for corporate partners and their executive representatives
  • Manage high-touch stewardship plans with corporate partners to ensure a high retention rate
  • Identify growth opportunities in partnership with VP of Business Development
  • Ensure the delivery of timely communication to all corporate donors
  • Manage a significant annual renewal budget
  • Lead a growing team of client service professionals

Skills and experience: 

  • Eight (8) + years of account management/client services experience in the public or private sector, including at least three (3) years of experience in a leadership role
  • Proven track record of managing complex clients, partnerships and/or corporate relationships
  • Demonstrated ability to foster institutional partnership strategies that increase revenue for the organization
  • Exceptional organizational skills
  • Demonstrated excellence in written and oral communications.
  • Experience communicating with senior level executives

Additional Information

TorchLight Hire matches qualified candidates like you with contract and permanent marketing, communications, creative, and digital roles that are a professional and cultural fit. We offer our contractors industry-leading benefits like medical insurance, 401(k) plans and others.

TorchLight values diversity, equity and inclusion of people of all backgrounds, perspectives and experience — including our full-time employees, contractors and clients. Read more about our commitment to diversity.

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